Our valued customers ……
Based on the instructions of the Central Bank of Iraq, for the purpose of enhancing the bond and trust between the bank and the general public, and spreading banking awareness among customers and employees. Protecting and educating the public and its stability of financial dealings.
We are pleased to inform you of the opening of the department (Financial Inclusion / Awareness And Public Protection), and the department will be responsible for the following:
1. Receiving complaints and inquiries about any violation or notice under the form prepared for this purpose and receiving complaints by email or phone

2. After examining the complaints, the department is obliged to submit its opinion to the customer within a maximum period (15) days and you will be informed of the results within 5 days of the end of the investigation.

3. In case you do not attend, the response will be sent through the following:

E-mail: [email protected]             Phone #: +964 751 745 0990

4. The complaints submitted to us will be surrounded by the utmost confidentiality and prevent the leakage of information about our bank’s customers.

5. The staff of the (Financial Inclusion / Awareness And Public Protection) department will answer your inquiries about all the bank’s products.

6. The subject of the complaint should not be seen by the court.

7. The bank refrains from bringing the customer to court as long as the complaint submitted by the customer is still visible from the department.

Customer rights and responsibilities

Consumer protection guide

Brochures

• About the bank: view

• Banking Accounts: view

• Smart Account: view

• Customer's right: view

• Customer responsibilites: view